Privacy Policy

1. Introduction

AuraWave Wellness ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our online forms, or attend our clinic at True North Medical Center, 55 True North Road, Mulbarton, Johannesburg South, South Africa. We comply with the Protection of Personal Information Act (POPIA) of South Africa.

By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, and physical address submitted via our contact or booking forms.
• Health & treatment information: relevant medical history, treatment goals, and session notes collected to provide safe, personalised red light and vibration plate therapy.
• Booking & payment details: preferred appointment times, package selections, and payment records.
• Website usage data: anonymised analytics such as pages visited, device type, and browser information collected through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and confirm appointment bookings.
• Provide and personalise your therapy sessions safely and effectively.
• Maintain accurate clinical and treatment records.
• Process payments and manage your package or membership.
• Send you service updates, reminders, and promotional information (only with your consent, which you may withdraw at any time).
• Improve our website, services, and customer experience.
• Comply with our legal and regulatory obligations.

4. How We Share Your Information

We do not sell or rent your personal information. We may share it only in the following limited circumstances:

• Service providers: trusted third parties who help us operate our website, forms, booking system, and payment processing, bound by confidentiality obligations.
• Healthcare professionals: where necessary for your treatment or referral, and only with your consent.
• Legal compliance: when required by law, court order, or to protect our rights, safety, or the safety of others.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. These include secure storage, restricted access controls, and encrypted transmission where applicable. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and gather analytics. You can control or disable cookies through your browser settings, though some features of the site may not function properly without them.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, to comply with legal and clinical record-keeping requirements, or to resolve disputes. When no longer needed, we securely delete or anonymise your data.

8. Your Rights

Under POPIA, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal obligations.
• Object to or restrict certain processing of your data.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 18 without parental consent. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: